Les Mills
  • 08-Nov-2017 to 28-Nov-2017 (IDLE)
  • Wellington, WGN, NZL
  • Hourly
  • Part Time

Free Gym Membership, Uniform

Note: This is a part time role 

AIM: To deliver the world's leading gym floor customer services and retention programme


  • To deliver world class service on the gym floor
  • To commit to the Les Mills Mission Statement and values
  • To deliver safe and effective exercise advice
  • To actively seek out and promote Les Mills events and services including Group Fitness and Personal Training
  • To ensure smooth day to day operations of the club in the absence of Les Mills Management
  • When necessary, to assist with the running of events as directed by the Events Manager or Head Club Trainer
  • To improve member retention by promoting assisted exercise options ie; Team Training, Group Fitness and Personal Training


  Achieve all Gym Floor service and operational KPI's

 To perform the operational tasks that ensures the smooth day to day running of the gym floor 

 To build and maintain effective relationships with Les Mills's members

 To do it in a way that is over and above the acceptable level of service and standards


  • Responding to member enquiries and requests in the mode of a 'walking help desk
  • Responding to the Clubs Silent Call button calls using the RTs
  • Delivering Explorer Series Sessions· Correcting technique
  • Conducting gym duties in accordance with the Daily Checklists
  • Conducting other gym related duties and tasks as directed by your Line Manager  Maintaining a high standard of professionalism at all times


  • Strong interpersonal and communication skills
  • A genuine interest in people and in providing a service
  • High levels of energy
  • Passion for the Les Mills product
  • Confident· Problem solving and decision making skills
  • Professional and well groomed in appearance
  • Exercise Science Qualification and REPS certified to Exercise Consultant level 2


  • Member Attendance
  • Daily Checklists
  • Member Interaction Diary
  • Explorer Series Bookings
  • Number of referrals to Les Mills events and other member services
  • PT Product Sales
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