Les Mills
  • 09-Jan-2018 to 10-Feb-2018 (IDLE)
  • Auckland, AUK, NZL
  • Salary
  • Full Time

Free Gym Membership


Working at Les Mills is challenging in all the right ways. What we do matters: helping people fall in love with fitness. So if you're looking for a job that combines your passion for customer service and administration with a big picture purpose....here it is! We're all about people growing and developing. This is where you can bring the best of you to work every day.

Right now, we need a Fee Management and Retention Consultant to join the accounts team at our central city office in Auckland.

Reporting to the Fee Management Manager you will be working as part of a team whose aim is to deliver outstanding service to our 12 clubs around the country, and ultimately our 58,000 members.

Your exceptional customer service by phone and email will enhance member relations and improve member retention rates. A key focus for the role is resolving member issues/inquiries, managing member contracts, monitoring billing and assisting in the correction of failed membership accounts. This is where your strong administration and communication skills will come in to play!

You will ideally:

  • Have excellent verbal and written communication skills (well-spoken, clear English is essential)
  • Love working with people and have the ability to stay calm and problem solve, even when under pressure
  • Have a high level of accuracy, attention to detail and be confident in working with systems (we have an in-house CRM system) as well Microsoft Excel and Word
  • Have a fitness story and be committed to a healthy lifestyle

Our team is passionate and relentless in the pursuit of health and wellness. We expect the best from ourselves and others. This role is full time for 40 hours per week. When you find your bliss, you'll get up early, you'll stay up late. Is this you?

Apply today via lesmills.co.nz/work-at-les-mills/ and attach your awesome cover letter and CV.

Please note applications close when the right person is found

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